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Sterling Vineyards Wine Club Members

Wine Club FAQ


How much does it cost to join the Sterling Society?

There is no cost to join.


When can I expect to be billed for my Sterling club shipments?

You will be billed before each club release in February, April, June, October, December.

 

What states can you ship club shipments to?

Due to legal restrictions, we are only permitted to ship wine to the following states: AK, AL, AZ, CA, CO, CT, DC, FL, GA, HI, ID, IL, IA, KS, KY, ME, MD, MA, MI, MN, MO, MT, NE, NV, NH, NM, NY, NC, ND, OH, OR, PA, SC, TN, TX, VT, VA, WA, WV & WI.


How long does my membership last?

For as long as you are happy with your subscription, with the minimum commitment of 3 shipments.


How will I know when I will be charged?

You will receive an email notification 2 weeks prior to the billing of your shipment, letting you know the selection and add-on options.  After billing you will see a charge from Sterling Vineyards on your statement.


How much will I be charged for shipping?

Shipping wine can be quite pricey (think heavy boxes & specialized packaging) so we have a set reduced, flat rate price of $20 for all ground and temperature-controlled club shipments.  Take advantage of the flat rate by adding on to your club shipment during the customization period - ship all the wine you want for only $20.


I have been charged for my Sterling Society shipment, when will I receive it?

We will charge your card the day your release ships out. For most of the West Coast, wine shipments are delivered 1 to 2 days later. For East Coast addresses, wine shipments are delivered between 5 to 10 business days. When your release is shipped, you will receive an email with tracking information.


How can I make changes to my Sterling Society membership?

Please visit your Account page or you can give us a call at (800) 726-6136 Monday - Sunday 9 am - 6 pm PST to update your account information over the phone or by emailing wc@sterlingvineyards.com.


What discounts do I receive as a Sterling Society member?

20% discount on all wines purchased 

15% discount on all winery merchandise


How do I use my membership discount?

Sterling members receive 20% off any purchase made online at sterlingvineyards.com, while visiting our Cellar Door, or by calling us at (800) 726-6136.

What is Gold Status?

After two and five years of membership with Sterling Vineyard, you unlock Gold Status and earn a new suite of member benefits which includes access to complimentary experiences at our Sister Wineries.  Visit our Gold Status page for current offerings.


How do I cancel my Sterling Society membership?

We hate to see you go, but if you wish, you may cancel your Sterling membership any time before your quarterly billing by logging into your Account then go to "My Wine Clubs" and "Manage Subscription".


What happens if my Sterling Society shipment is sent back to the winery?

The shipping service we use will make three delivery attempts before returning the wine to us. If the wine is returned to the winery, we can reship the order for a $20 fee. We suggest that you provide an address that will assure you receive the delivery, such as a place of business, with someone over the age of 21 present to sign for your order.


What if I end up with a corked or damaged bottle?

In the unlikely event that a bottle arrives damaged or corked (we inspect the wines incredibly closely before shipment), notify us as soon as possible so we can rectify the problem for you.


Can I skip or postpone a club shipment?

Yes.  You will receive an email notification 10 days prior to billing, notifying you that your customization window is now open.  At this time, you can choose an alternate shipping date or to skip the shipment altogether.  You must take a minimum of three shipments per year to maintain an active status and your benefits.


Can I customize my shipment?

You bet! You will be sent a link to view your shipment online 10 days prior to billing when the customization window opens.  You will be able to add more wines or swap out wines to ensure you get the wines you want in every shipment.  Orders picked up at the winery can be customized during your visit.


Can I pick up my club shipment at the winery?

Yes, indeed.  If you live locally you can select to have all club orders be held at the winery for pick up for up to 35 days.  If your order is not picked up within 35 days, shipping will automatically be charged to the card on file and mailed out to you.  You can also make a one-off request to have your club order held during the customization window. 

 

Can someone else pick up my club shipment for me?

What a good friend you have! Just make sure to authorize it first by adding their name to your account in the Member Portal by checking the Share your Membership box. You can always email or call ahead, providing the members name, address and phone number.  

 

What is a Seasonal Shipment?

In addition to your regular club shipment, we offer additional club shipments twice annually - Summer & Holiday. These are special selections made exclusively for our club members in limited quantities that are curated for enhancing your wine experience, often including Sterling merchandise. Details will be sent in advance with opportunity to customize.


Can I share my member benefits with friends or family in my absence?

You are welcome to bring friends and family with you but member must be present to enjoy benefits.

 

How do I make a reservation for a tasting at Sterling?

Sterling Society members receive complimentary tastings or discounted tastings for the upgraded experiences. Taste of Sterling members receive 10 complimentary tastings per year. Summit Society members receive 20 complimentary tastings per year. Please email us by clicking here to book your reservations.