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Wine Club FAQ


How much does it cost to join the Sterling Society?

There is no cost to join.


When can I expect to be billed for my Sterling club shipments?

You will be billed quarterly in January, March, May, & October with the exception of the Malvasia Society which ships twice annually in February and September.

 

What states can you ship club shipments to?

Due to legal restrictions, we are only permitted to ship wine to the following states: AK, AZ, CA, CO, CT, DC, FL, GA, HI, ID, IL, IA, KS, ME, MD, MA, MI, MN, MO, MT, NE, NV, NH, NM, NY, NC, ND, OR, PA, SC, TN, TX, VT, VA, WA, WV & WI.


How long does my membership last?

For as long as you are happy with your subscription, with the minimum commitment of 2 shipments.


How will I know when I will be charged?

You will receive an email notification 2 weeks prior to the billing of your shipment, letting you know the selection and add-on options.  After billing you will see a charge from Sterling Vineyards on your statement.


How much will I be charged for shipping?

Shipping wine can be quite pricey (think heavy boxes & specialized packaging) so we have a set reduced, flat rate price of $15 for all ground and temperature-controlled club shipments.  Take advantage of the flat rate by adding on to your club shipment during the customization period - ship all the wine you want for only $15.


I have been charged for my Sterling Society shipment, when will I receive it?

We will charge your card the day your release ships out. For most of the West Coast, wine shipments are delivered 1 to 2 days later. For East Coast addresses, wine shipments are delivered between 5 to 10 business days. When your release is shipped, you will receive an email with tracking information.


How can I make changes to my Sterling Society membership?

Please visit your Account page or you can give us a call at (800) 726-6136 Monday - Saturday 9 am - 6 pm and Sunday 9 am - 5 pm to update your account information over the phone or by emailing wc@sterlingvineyards.com.


What discounts do I receive as a Sterling Society member?

20% discount on all wines purchased 

15% discount on all winery merchandise


How do I use my membership discount?

Sterling members receive 20% off any purchase made online at sterlingvineyards.com, while visiting our Cellar Door, or by calling us at (800) 726-6136.


How do I cancel my Sterling Society membership?

We hate to see you go, but if you wish, you may cancel your Sterling membership any time before your quarterly billing by logging into your Account then go to "My Wine Clubs" and "Manage Subscription".


What happens if my Sterling Society shipment is sent back to the winery?

The shipping service we use will make three delivery attempts before returning the wine to us. If the wine is returned to the winery, we can reship the order for a $15 fee. We suggest that you provide an address that will assure you receive the delivery, such as a place of business, with someone over the age of 21 present to sign for your order.


What if I end up with a corked or damaged bottle?

In the unlikely event that a bottle arrives damaged or corked (we inspect the wines incredibly closely before shipment), notify us as soon as possible so we can rectify the problem for you.


Can I skip or postpone a club shipment?

Yes.  You will receive an email notification 10 days prior to billing, notifying you that your customization window is now open.  At this time, you can choose an alternate shipping date or to skip the shipment altogether.  You must take a minimum of two shipments per year to maintain an active status and your benefits.


Can I customize my shipment?

You bet! You will be sent a link to view your shipment online 10 days prior to billing when the customization window opens.  You will be able to add more wines or swap out wines to ensure you get the wines you want in every shipment.  Orders picked up at the winery can be customized during your visit.


Can I pick up my club shipment at the winery?

Yes, indeed.  If you live locally you can select to have all club orders be held at the winery for pick up for up to 35 days.  If your order is not picked up within 35 days, shipping will automatically be charged to the card on file and mailed out to you.  You can also make a one-off request to have your club order held during the customization window. 

 

Can someone else pick up my club shipment for me?

What a good friend you have! Just make sure to authorize it first by adding their name to your account in the Member Portal.  We hope they have time for a tasting while they here.

 

What is an Optional Club Shipment?

In addition to your regular club shipment, we offer optional club shipments twice annually - Summer & Holiday.  These are special selections made exclusively for our club members in limited quantities.  You will receive an email announcing the special selection and be given the option to "opt-out" of the shipment if you would like to skip it.  You may permanently "opt-out" of the optional shipment program by emailing us but you will no longer receive access to the special releases.


Can I share my member benefits with friends or family in my absence?

You sure can.  Twice per year, you can add an additional name to your membership on your account page in the member portal.  This will give that person access to your benefits for a day, including a complimentary tasting for up to four adults, and a 20% discount on wine purchases.  Reservations always appreciated.

 

How do I make a reservation for a tasting at Sterling?

Sterling club members receive complimentary tastings for up to 4 adults.  Reservations are made on our Visit Us page.  As a member, you will first want to make a Tock account using the email address you signed up with for your Sterling Vineyards membership. Or you can give us a call at (800) 726-6136 Monday - Saturday 9 am - 6 pm and Sunday 9 am - 5 pm and we’d be happy to make the reservation for you over the phone. If you have a special request (special anniversary or surprise proposal!?) please email your Club Ambassador Steven directly at wc@sterlingvineyards.com.

 

Where do club members taste?

Club members have their very own club room in the portico where they enjoy complimentary tastings.  When you arrive at the Welcome Center, go straight to the Club Member line where you will be checked in and sent on your way up the aerial tram to the top of the hill. You are welcome to do the Signature Tour Experience first then head up to the Club Room for your seated experience.  If you need assistance, please email your Club Ambassador, Steven Greenberg, so he can ensure your next visit to Sterling Vineyards is a memorable one.

 

How many guests can I bring with me for a tasting?

Currently, we can accommodate parties of up to 6 guests.  The first four, including you, are complimentary.  Each person after four will be $25.  Reservations are required so we can accommodate your club member experience in the best possible way.  

 

Do I get complimentary tastings at Sterling's sister wineries?

Not typically but we do have offers from time to time that allows you to receive complimentary experiences at our sister wineries.  You are welcome to visit them anytime but experiences are not discounted. Your Club Ambassador, Steven Greenberg, can assist with reservations.