How much does it cost to join the Sterling Society?
There is no cost to join.
When can I expect to be billed for my Sterling club shipments?
You will be billed quarterly in January, March, May, & October with the exception of the Malvasia Society which ships twice annually in February and September.
What states can you ship club shipments to?
Due to legal restrictions, we are only permitted to ship wine to the following states: AK, AZ, CA, CO, CT, DC, FL, GA, HI, ID, IL, IA, KS, KY, ME, MD, MA, MI, MN, MO, MT, NE, NV, NH, NM, NY, NC, ND, OR, PA, SC, TN, TX, VT, VA, WA, WV & WI.
How long does my membership last?
For as long as you are happy with your subscription, with the minimum commitment of 2 shipments.
How will I know when I will be charged?
You will receive an email notification 2 weeks prior to the billing of your shipment, letting you know the selection and add-on options. After billing you will see a charge from Sterling Vineyards on your statement.
How much will I be charged for shipping?
Shipping wine can be quite pricey (think heavy boxes & specialized packaging) so we have a set reduced, flat rate price of $15 for all ground and temperature-controlled club shipments. Take advantage of the flat rate by adding on to your club shipment during the customization period - ship all the wine you want for only $15.
I have been charged for my Sterling Society shipment, when will I receive it?
We will charge your card the day your release ships out. For most of the West Coast, wine shipments are delivered 1 to 2 days later. For East Coast addresses, wine shipments are delivered between 5 to 10 business days. When your release is shipped, you will receive an email with tracking information.
How can I make changes to my Sterling Society membership?
What discounts do I receive as a Sterling Society member?
20% discount on all wines purchased
15% discount on all winery merchandise
How do I use my membership discount?
How do I cancel my Sterling Society membership?
We hate to see you go, but if you wish, you may cancel your Sterling membership any time before your quarterly billing by logging into your Account then go to "My Wine Clubs" and "Manage Subscription".
What happens if my Sterling Society shipment is sent back to the winery?
The shipping service we use will make three delivery attempts before returning the wine to us. If the wine is returned to the winery, we can reship the order for a $15 fee. We suggest that you provide an address that will assure you receive the delivery, such as a place of business, with someone over the age of 21 present to sign for your order.
What if I end up with a corked or damaged bottle?
In the unlikely event that a bottle arrives damaged or corked (we inspect the wines incredibly closely before shipment), notify us as soon as possible so we can rectify the problem for you.
Can I skip or postpone a club shipment?
Yes. You will receive an email notification 10 days prior to billing, notifying you that your customization window is now open. At this time, you can choose an alternate shipping date or to skip the shipment altogether. You must take a minimum of two shipments per year to maintain an active status and your benefits.
Can I customize my shipment?
You bet! You will be sent a link to view your shipment online 10 days prior to billing when the customization window opens. You will be able to add more wines or swap out wines to ensure you get the wines you want in every shipment. Orders picked up at the winery can be customized during your visit.
Can I pick up my club shipment at the winery?
Yes, indeed. If you live locally you can select to have all club orders be held at the winery for pick up for up to 35 days. If your order is not picked up within 35 days, shipping will automatically be charged to the card on file and mailed out to you. You can also make a one-off request to have your club order held during the customization window.
Can someone else pick up my club shipment for me?
What a good friend you have! Just make sure to authorize it first by adding their name to your account in the Member Portal by checking the Share your Membership box. You can always email or call ahead, providing the members name, address and phone number.
What is an Optional Club Shipment?
In addition to your regular club shipment, we offer optional club shipments twice annually - Summer & Holiday. These are special selections made exclusively for our club members in limited quantities. You will receive an email announcing the special selection and be given the option to "opt-out" of the shipment if you would like to skip it. You may permanently "opt-out" of the optional shipment program by emailing us but you will no longer receive access to the special releases.
Can I share my member benefits with friends or family in my absence?
You sure can. Twice per year, you can add an additional name to your membership on your account page in the member portal. This will give that person access to your benefits for a day, including a complimentary tasting for up to four adults, and a 20% discount on wine purchases. Reservations always appreciated.
How do I make a reservation for a tasting at Sterling?
Sterling club members receive complimentary tastings for up to 4 adults. Currently, Sterling Vineyards is closed for tours and tastings due to renovations but is open for curbside and wine club pick ups. During this time we are happy to offer our members complimentary tastings at our sister wineries; Beringer, Etude, Chateau St. Jean and Provenance. Reservations are required, please email your Club Ambassador Steven directly at email@example.com to setup your experience.